{"id":6793,"date":"2021-11-21T21:57:04","date_gmt":"2021-11-21T20:57:04","guid":{"rendered":"https:\/\/www.ayonicgym.com\/?page_id=6793"},"modified":"2022-09-11T15:41:13","modified_gmt":"2022-09-11T13:41:13","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ayonicgym.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div class=\"is-divider divider clearfix\" style=\"background-color:rgb(255, 255, 255);\"><\/div>\n\n<h4 style=\"text-align: center;\"><span style=\"font-size: 170%;\"><span style=\"font-size: 75%; font-family: Arimo;\">Support &amp; FAQ<\/span><br \/><\/span><\/h4>\n\n\t<section class=\"section\" id=\"section_215502083\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row\"  id=\"row-492276475\">\n\n\n\t<div id=\"col-1299484893\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">Orders<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-4114870170\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4114870170-label\" class=\"accordion-title plain\" href=\"#accordion-item-wrong-address-in-my-order\" aria-expanded=\"false\" aria-controls=\"accordion-4114870170-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Wrong address in my order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4114870170-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4114870170-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">If you have placed an order and find that you have accidentally entered the wrong address, you can change your address for your next order in your customer account.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">Note: A change for an already placed order is only possible if you have not yet paid for your order, otherwise we have already processed your information for delivery.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">If you have not yet paid for your order and you would like to change your address, please send us an email with your order number and your new address to <span style=\"color: #003366;\">sales@ayonicgym.com<\/span>.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-279030124\" class=\"accordion-item\">\n\t\t<a id=\"accordion-279030124-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-cancel-my-order\" aria-expanded=\"false\" aria-controls=\"accordion-279030124-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I would like to cancel my order<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-279030124-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-279030124-label\">\n\t\t\t\n\n<p style=\"text-align: left;\"><span style=\"font-size: 90%;\">If you have not yet paid for your order, a cancellation is possible. Please contact our <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/contact\/\">customer service<\/a><\/span>.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">Orders that are already paid, we usually can not hold up, because they are immediately forwarded to our shipping and packed.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3058622151\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3058622151-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-order-cancelled\" aria-expanded=\"false\" aria-controls=\"accordion-3058622151-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why was my order cancelled<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3058622151-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3058622151-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">If your order has been automatically canceled by us, it is most likely because the item you ordered is currently no longer available in our warehouse. If you have already made the payment, we will of course refund your money as soon as possible.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2007730817\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2007730817-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-received-a-wrong-product\" aria-expanded=\"false\" aria-controls=\"accordion-2007730817-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have received a wrong product<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2007730817-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2007730817-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">In the unlikely event that you have received the wrong product, please contact our <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/contact\/\">customer service<\/a><\/span>.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">In order for us to resolve the issue as quickly as possible, please also provide us with the following information directly:<\/span><\/p>\n<p><span style=\"font-size: 90%;\">Name<\/span><br \/><span style=\"font-size: 90%;\">Address<\/span><br \/><span style=\"font-size: 90%;\">Order number<\/span><br \/><span style=\"font-size: 90%;\">Invoice number<\/span><br \/><span style=\"font-size: 90%;\">Send us a photo of the wrong product and tell us the product you ordered instead.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">We will then take care of the matter as soon as possible and try to solve the problem to your satisfaction.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">Important: Do not return the product before our support has contacted you. He will inform you about the next steps. This way we make sure that everything goes smoothly.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3302102872\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3302102872-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-have-not-received-my-order.-where-is-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3302102872-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>I have not received my order. Where is my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3302102872-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3302102872-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">If you have not received your order after 4 days for a shipment within germany, please contact our <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/contact\/\">support<\/a><\/span>.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">However, it is also possible that your order has been delivered to a parcel store or to one of your neighbors.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">In case of a shipment to another country please note our <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/postage\/\">delivery times<\/a> <\/span>below.<\/span><\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:500px;background-color:rgb(95, 76, 76);\"><\/div>\n\n<h3 class=\"accordion_title\">Return &amp; Refund<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-3112357784\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3112357784-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-an-item?\" aria-expanded=\"false\" aria-controls=\"accordion-3112357784-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How do I return an item?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3112357784-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3112357784-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">A normal return is unfortunately not possible at the moment. However, you can always use your right of withdrawal and return your item within 14 days after receipt, without giving any reason.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">If you make use of your right of withdrawal, we ask you to inform our support and to follow the instructions from the following page -&gt; <\/span><span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/right-of-revocation\/\"><span style=\"font-size: 90%;\">Cancellation Policy<\/span><\/a><\/span><\/p>\n<p>\u00a0<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1577087864\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1577087864-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-pay-the-postage-for-the-return-shipment-myself?\" aria-expanded=\"false\" aria-controls=\"accordion-1577087864-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do I have to pay the postage for the return shipment myself?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1577087864-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1577087864-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">For this purpose, three reasons for return must be distinguished:<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 90%;\">If you make use of the right of withdrawal, you have to bear the costs for the return shipment.<\/span><\/li>\n<li><span style=\"font-size: 90%;\">If you want to exchange your ordered goods, you have to pay the costs for the return shipment as well as the shipping costs for the new delivery.<\/span><\/li>\n<li><span style=\"font-size: 90%;\">If we have made a mistake and accidentally delivered you the wrong goods, then we will of course bear the cost of return shipping.<\/span><\/li>\n<\/ol>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1569921834\" class=\"col medium-5 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h3 class=\"accordion_title\">Shipping &amp; Delivery<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1894444523\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1894444523-label\" class=\"accordion-title plain\" href=\"#accordion-item-to-which-countries-does-ayonic-gym-deliver?\" aria-expanded=\"false\" aria-controls=\"accordion-1894444523-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>To which countries does AYONIC GYM deliver?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1894444523-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1894444523-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">Click on the link below to see an overview of all countries AYONIC GYM ships orders to: <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/postage\/\">Shipping Information<\/a><\/span>.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3074692509\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3074692509-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-much-does-it-cost-to-ship-abroad?\" aria-expanded=\"false\" aria-controls=\"accordion-3074692509-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How much does it cost to ship abroad?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3074692509-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3074692509-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">Use our link below to get information about shipping prices to foreign countries: <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/postage\/\">Shipping Information<\/a><\/span>.<\/span><\/p>\n<p><span style=\"font-size: 90%;\">If a certain country is not listed, it is possible that we do not deliver to this country. Accordingly, there is no shipping price information for it. However, you can contact our <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/contact\/\">support<\/a><\/span> for more information and for safety.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2415752392\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2415752392-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-change-my-delivery-address?\" aria-expanded=\"false\" aria-controls=\"accordion-2415752392-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I change my delivery address?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2415752392-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2415752392-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">To change your shipping address, log in to your account. There you will find the setting &#8221;Addresses&#8221; with which you can change your shipping or billing address.<\/span><\/p>\n<p><span style=\"font-size: 90%;\"><strong>Note:<\/strong> However, if you have already placed your order and then change your address, it is possible that your order will be shipped to the old address because the order has already been processed or the goods have already been shipped. The change will then only apply to your next order.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2979364357\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2979364357-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-in-the-event-that-i-am-not-at-home?\" aria-expanded=\"false\" aria-controls=\"accordion-2979364357-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens in the event that I am not at home?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2979364357-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2979364357-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">If you are not at home when your order arrives, it may be that the delivery is left with your neighbor or is ready for collection at the post office. In this case, you will be informed by the parcel service about the pick-up location.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:500px;background-color:rgb(95, 76, 76);\"><\/div>\n\n<h3 class=\"accordion_title\">Payment<\/h3><div class=\"accordion\">\n\n\t<div id=\"accordion-1731421961\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1731421961-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-payment-options-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-1731421961-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What payment options are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1731421961-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1731421961-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">A detailed overview of our current payment methods can be found here -&gt; <span style=\"color: #003366;\"><a style=\"color: #003366;\" href=\"https:\/\/www.ayonicgym.com\/en\/payment-methods\/\">Payment methods<\/a><\/span>.<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3846485100\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3846485100-label\" class=\"accordion-title plain\" href=\"#accordion-item-to-which-account-do-i-transfer-the-amount?\" aria-expanded=\"false\" aria-controls=\"accordion-3846485100-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>To which account do I transfer the amount?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3846485100-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3846485100-label\">\n\t\t\t\n\n<p><span style=\"font-size: 90%;\">After you have successfully placed your order with us, please transfer the outstanding payment amount to the following account:<\/span><br \/><span style=\"font-size: 90%;\">Account holder: Ayonic Gym e.K.<\/span><br \/><span style=\"font-size: 90%;\">Name of the bank: N26<\/span><br \/><span style=\"font-size: 90%;\">IBAN: DE51 1001 1001 2629 2271 58<\/span><br \/><span style=\"font-size: 90%;\">BIC: NTSBDEB1XXX<\/span><br \/><span style=\"font-size: 90%;\">Reason for payment: Enter your order number here!<\/span><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_215502083 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6793","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/pages\/6793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/comments?post=6793"}],"version-history":[{"count":8,"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/pages\/6793\/revisions"}],"predecessor-version":[{"id":9980,"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/pages\/6793\/revisions\/9980"}],"wp:attachment":[{"href":"https:\/\/www.ayonicgym.com\/en\/wp-json\/wp\/v2\/media?parent=6793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}